This probably happened. It is so hard to try to get someone's affairs in order after they pass. I had a very similar discussion with the billing department at the hospital my father died at. They wouldn't even talk to me at first about the bill and kept saying they had to talk to him directly since he was the responsible party. All I could say was well good luck with that.
Had a similar exchange with the cable company after my mother passed away last year. Called and told them that we needed to cancel her account because she had died. Their reply? "Only the account holder can close an account" Ended up having my wife call back and pretend to be her and close the account. Pure foolishness.
Why do you like that meme??!!! I really hate it, kinda get annoyed when I see your consecutive 3 to 4 posts on trending. Sorry for the downvotes,
-Egg (an honest guest)
-Egg (an honest guest)
-Egg