Well I think it's cute

Why the hell were they "mortified."

id be mortified if i paid cake making amounts of money for it to get turned into this especially seeing with the fact that paying up front is the norm and there would be no way to get my money back for this mockery of a cake

I'd be a bit unhappy if the cake turned out like this. If I paid a lot of money for a very specific thing I'd probably even be decently pissed off if they said they wouldn't refund any of it. But mortification is a level of extreme embarrassment and shame that I can't see any correlation between that emotion and receiving a cake you don't like