I've got two things to say about this...
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You are still open, it's your job to serve them. Unless you have a sign on the door that says "The (blank) closes 30 minutes before main closing," you best serve them well.
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However Mr. & Mrs. Customer, what the hell do you expect? You are being an asshole by coming in that late and expecting to get good service. Sure they are still open and you're hungry, but those poor bastards are trying to close and go the hell home. They don't just run off at 10 PM when the shutters go down, they might have another hour before they can leave. You showing up when you did might have set that back another 30 minutes you jackass.
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So here's what you do Mr. & Mrs. Customer, do them and yourself a favor. Ask them what you can get that will cause as little trouble as possible and choose from that and get it TO GO. If running late is just a fact in your life, establish a friendship with them and even start calling ahead.
I know. Technically, I don't think they even have to. If it's posted and they enter anyway, it doesn't matter if the door is locked, that's trespassing.
Our managers turn the AC off as soon as we close, so it gets /really hot/, and it's up to them how long they sit through it. It's kind of miserable for us too, though.
Expect shitty service
.
You are still open, it's your job to serve them. Unless you have a sign on the door that says "The (blank) closes 30 minutes before main closing," you best serve them well.
.
However Mr. & Mrs. Customer, what the hell do you expect? You are being an asshole by coming in that late and expecting to get good service. Sure they are still open and you're hungry, but those poor bastards are trying to close and go the hell home. They don't just run off at 10 PM when the shutters go down, they might have another hour before they can leave. You showing up when you did might have set that back another 30 minutes you jackass.
.
So here's what you do Mr. & Mrs. Customer, do them and yourself a favor. Ask them what you can get that will cause as little trouble as possible and choose from that and get it TO GO. If running late is just a fact in your life, establish a friendship with them and even start calling ahead.