UPS training manual

So i was expecting an important package that required a signature. The ups tracking said it would be delivered that day, well i went to bed with no package only to see on tracking the next morning that it eas delivered at nine pm. And signed by me, which is false, turns out they delivered it to my neighbor and i had to go retrieve it from her door step. They have also left it at our mailbox which is a mile up the road....