Teenage wasteland

Don't cry, don't raise your eyes, it's only....

The internet and phone went out at my work the other night. I work at a hotel. I called the support line and this service guy told me to look for a box, not a router, but a box and let him know what lights were on and off. There were 2 routers and I asked him about those but he said they weren't what he was talking about. He asked if he should send a technician. I told him to wait and I'll call back. I reset the routers and problem solved..