I don't know if he actually adheres to this but he clearly knows how it should be done. My last company was just like yours, too bad they didn't follow this and only talked about it.
If you're just gonna give the customer the sales price when they got the wrong item size whats the point in having it be a specific size ! Then they wanna get mad at me for not just giving it away !
Where I work a customer will come up with a bigger size than what's on sale. Let's say a 6oz of cereal is on sale for 1.99, but they come up with a 13oz that's 6.99 ( I know the prices aren't right just bear with my example ) and I'll tell them it isn't the right one, they'll demand to see a manager, and the manager will give them the 13oz for 1.99
Same exact thing happens to me! And I have 3 different managers telling me 3 different things! Now I don't even argue with the customer. They won't stop until they get what they want.
Good in theory, poor in practice.
For the U.S., when the economy took a dump, businesses started treating the customers like "Gods" so they could keep profit. This is when businesses started treating employees like trash because if an employee actually did their job correctly, but a customer complained, the business pretty much would sum it up to the employee like this: "Either you give the customer what they want (even though it will most likely cost the company in the long run) or there are a ton of other desperate people who can take your place. Aka, you are worthless and replaceable". Thus, employees delt with abuse from company and customer to keep a job.
(cont.)
Studies have shown that if businesses pour time and rewards into current employees, they are more successful: Training takes money, lots of it. If you have high turn over, you're wasting money retraining over and over. New people are going to make more mistakes than experienced ones: Less mistakes means less costly errors
4Reply
deleted
· 8 years ago
Anybody who knows anything about how businesses are run knows that this is not entirely true.
For the U.S., when the economy took a dump, businesses started treating the customers like "Gods" so they could keep profit. This is when businesses started treating employees like trash because if an employee actually did their job correctly, but a customer complained, the business pretty much would sum it up to the employee like this: "Either you give the customer what they want (even though it will most likely cost the company in the long run) or there are a ton of other desperate people who can take your place. Aka, you are worthless and replaceable". Thus, employees delt with abuse from company and customer to keep a job.
Studies have shown that if businesses pour time and rewards into current employees, they are more successful: Training takes money, lots of it. If you have high turn over, you're wasting money retraining over and over. New people are going to make more mistakes than experienced ones: Less mistakes means less costly errors