Depends on the location, I know one of mine was connected to a hospital so the admin team often did details for both GP and ER/In house patients. Can’t blame them if they make a few mishaps, I’m sure they’re exhausted and have bigger things on their mind
What kind of doctors office needs a weeks notice for a cancellation? Mine are 24hr or you pay for the appointment. If you no-call no-show three times they drop you.
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