I'm pretty sure if the employee had actually explained why the ice can't be on the bottom politely and not flipped her off, that wouldn't have happened. :| Logical customer service: treat the customer with respect, no matter how stupid they are.
Cant say I agree. I've had customers mad at me because the ice cream in their banana split was to soft. Sometimes people come in to for the sole purpose to treat someone like dirt. They actually teach that some customers simply cant and wont be pleased.
In short people suck.
Yes people suck, but that doesn't mean you should be able to act like a dick back to them with no repercussions. Yes, the customer was stupid for asking for ice on bottom. No, that does not mean the employee can flip the customer off and make a smart ass comment to them. If any of my employees tried to pull that shit they'd be fired just as fast too
what about the repercussions of customers being assholes? If employees aren't allowed to defend themselves when someones being a total dick (and quite frankly, needs to get put in their place) it starts to make the perfect grounds for someone "going postal"
Where as if the employee can have some of his rights still while on the job, probably make for a happier worker, in turn leading to a more cheerful employee that draws customers in.
im not saying if someone asks where the mac and cheese is and they flip him/her off that its okay. But frankly stupidity should hurt if you cross the line.
Okay, the customer might have been displeased and wanted to talk to the manager, but if the manager fires you for trying to politely explain why you can't do anything, he isn't human.
yes but he wasn't politely trying to explain it! He was being a smart ass! And even if she was being stupid no matter what that doesn't give him the right to be rude.
Guys whoever posted this cut out the artist's name on the bottom. That's not very nice. Please give them credit for what they've done! I for one would like to know who the artist who made this is. Anybody know?
but for sure, customer service is ridiculous.
In short people suck.
Where as if the employee can have some of his rights still while on the job, probably make for a happier worker, in turn leading to a more cheerful employee that draws customers in.
im not saying if someone asks where the mac and cheese is and they flip him/her off that its okay. But frankly stupidity should hurt if you cross the line.