You are not getting professional help, that's clearly stated in it's contract

While their concept is intriguing, I think there are some kinks they haven't fully worked out. I do believe that every one of their counselors is a licensed professional, but of course the company will avoid liability by saying in their terms that they can't guarantee the quality of counseling. There are some issues that are ethically iffy, like people being able to sign up under a false name - therapists are obligated to report certain things to authorities and not having someone's real name would complicate that. Also, your therapist is obligated to provide you with the best care for you, which for some includes prescriptions and diagnoses which Betterhelp can't offer. And just because they have licensed counselors doesn't mean that the counselors respond in a timely manner or at all, as users have reported.

I highly advise against it. Even in optimal conditiins, an online therapist is far worse than one you can actually see.

Never trust a company especially an online one. In face to face matters, you are a person who they exchange a service for money. In the online world, you are one of thousands they may be able to scam. It's easier to do evil when you don't have to recognize that it's an actual person you're hurting.

The result you'll get basically depends on your luck. either you get a great therapist that actually helps you, or you get some random guy who has no idea what he's doing. imho it's not really worth it

A friend of mine found her first counsellor super shat, and requested a new one, and this counsellor is much much much better. It's literally like @internet said, it depends on your luck. Her counsellor also writes journal pieces to which the clients can respond if it resonates with them, so you don't get to:
Me: "sooo.... What are we discussing today?"
Them: "I don't know, just tell me about anything that happened this week?"
Me: "[describes week]"
Them: "hmmm, I see."
[repeat with different questions and no actual feedback]
Which was an experience with a real face-to-face clinical psychologist, not even just a counsellor (about 9 months of sessions went like this, and then I quit). Ao you can also find a shitty real-life person, just get a new one in both cases.

Watch Felix's vid on it, he pretty much covers everything you need to know. The experience you have completely depends on the therapist you get (which there is no guarantee they've had any professional training at all).
https://www.youtube.com/watch?v=8PLgOaVXmGU

I used it for a while. I just needed someone to talk to and it was affordable at the time. In the beginning I found my therapist helped me out but after a while I felt as though he just kept asking me about the same situation over and over again so I had to keep living it instead of trying to get past it. I noticed at one point that he was making dinner and half listening to me and that's when I decided to end it. Admittedly, I was already feeling as though he had done all he could for me at that point and the rest was up to me. I don't regret it though.