Sometimes it seems like they say sorry just to say it again... and then again

Similarly, in customer service, don't say doing something above and beyond the job description is "no problem". Tell the person you are happy to help. You are more likely to get a compliment from the customer this way.

You have a 40 year old in that little 5 year old brain! Bravo!

I've seen this before and now I do it every time

I had a teacher like that in first grade. He was the best.

Great wisdom from a 5 year old

>I should tailor my speech to accommodate idiots that don't understand basic phraseology and context
Nah.

Very wise child.