Good for that business owner, but speaking as someone who works in the hospitality business the way they talked to the guest would get you fired from any other business.
Sorry but the owner is a real douche and an idiot. I have never heard of a restaurant that didn't take to-go orders. Does he not know anything about customer convenience? Not everyone has time to sit down and enjoy a meal. Although the customers could of just left and gotten something else to eat, but of course pissy white folks just HAVE to let everyone know just how outraged they are.
Still, if you have to-go boxes for guests that want to take left overs home, why is it a big deal to put the food in a box? Do you not want money? Both parties are stupid in this case.
So instead of taking the simple step of putting food in a box and having some happy returning customers, he decides to be a douche. Then publicly ridicule an earned one star review. Great business sense!
Maybe... but the simple fact of the matter is that the restaurant was advertised as No Take Out.
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I've also never known a gourmet restaurant to offer take out. The simple fact of the matter is that kind of dining experience is not just the food, it's the presentation and ambiance. It can not be had out of Styrofoam box with plastic flatware.
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You want gourmet "take out?" Get catering.
I get the whole experience thing. I really do. But is it really so hard for them to just make a simple accommodation? The customer would be happy. The business would get money and good reviews. It really seems like a no brainer to me.
Lets take it back to the restaurant owner's analogy shall we?
"I get that he's a tax lawyer and thats what he has studied and worked with for years. I really do. But is it really so hard for him to just make a simple accommodation and handle my divorce? The customer would be happy. The lawyer would get money and good reviews. It really seems like a no brainer to me."
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High end restaurants just do not do take out. They just don't, thats just the way it is. They don't care that the Chili's down the street does it. They don't care that Applebee's does it. No true gourmet restaurant does take out. You shouldn't be forced to reduce the quality of your product because a pissy customer. If they want take out, they can go to any number of middle-higher end restaurants that actually do take out. You don't go to Red Lobster and complain that they don't have a drive-thru. If you wanted to stay in the car you should have gone to a restaurant that has drive-thru such as Long John Silvers.
If you go to McDonalds and demand a nice candlelit table with some champagne, does that mean they should just oblige you because "the customer is always right?" Of course the cashier/hostess/server needs to be polite about telling you no, but if you are going to get belligerent and demand a manager/owner who also proceeds to politely tell you that they just won't do that so you decide to write an angry Yelp review exaggerating everything, then the owner/manager has every right to let the world know that they aren't being snobbish jerks. You are just being a dumb ass.
The owner tried politely explaining to the customer that they just don't do it. He didn't get mad until they decided to give the restaurant an unwarranted bad review, at which point he had every right to go defend himself.
The lawyer comparison is absurd, so we can just ignore that. You can write paragraph after paragraph but you will never convince me that making simple accommodations to make everyone happy is somehow worse for business then being rude to guests over something so small and trivial.
Haha wow IF YOU DIDNT READ THE ENTIRE ARTICLE AND ARE TOO INCOMPETENT TO UNDERSTAND THE DETAILS THEN DONT COMMENT YOU STUPID FUCK. & the comparison wasn't in putting food in a box and studying law you simple being. How do you even survive the day !?!?
2) if his food is good enough to survive in NYC, he'll have no problem getting a few thousand $ back
Still, if you have to-go boxes for guests that want to take left overs home, why is it a big deal to put the food in a box? Do you not want money? Both parties are stupid in this case.
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I've also never known a gourmet restaurant to offer take out. The simple fact of the matter is that kind of dining experience is not just the food, it's the presentation and ambiance. It can not be had out of Styrofoam box with plastic flatware.
.
You want gourmet "take out?" Get catering.
"I get that he's a tax lawyer and thats what he has studied and worked with for years. I really do. But is it really so hard for him to just make a simple accommodation and handle my divorce? The customer would be happy. The lawyer would get money and good reviews. It really seems like a no brainer to me."
.
High end restaurants just do not do take out. They just don't, thats just the way it is. They don't care that the Chili's down the street does it. They don't care that Applebee's does it. No true gourmet restaurant does take out. You shouldn't be forced to reduce the quality of your product because a pissy customer. If they want take out, they can go to any number of middle-higher end restaurants that actually do take out. You don't go to Red Lobster and complain that they don't have a drive-thru. If you wanted to stay in the car you should have gone to a restaurant that has drive-thru such as Long John Silvers.
The owner tried politely explaining to the customer that they just don't do it. He didn't get mad until they decided to give the restaurant an unwarranted bad review, at which point he had every right to go defend himself.