She hung up on a store owner twice, during a robbery and the owner died, she hung up on a guy that was trying to get an ambulance for his wife that later died. She only got probation ,no prison time at all.
While yes this is definitely her fault, I also blame the call center itself. I've worked at enough of them to know they hired at the lowest cost using a 3rd party hiring agency and couldn't care less about the repercussions until finally something breaks and someone complains.
Oh definitely. But if the DMV hires a bunch of idiots who then pass people on their driving tests who shouldn't have because they themselves were terrible, I gotta blame the DMV a little too. That sentence felt a little run-on but whatever. Could not be the situation here of course and I'll shut up now.
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