She's probably on a fix income so this may be her only pleasure. Plus, this looks like a drug store to me so maybe her meds are taking the majority of her income. I think we need to give in a little depending on the circumstances. I'd probably just buy her the book.
Normally I'd agree with you, I've worked in retail my whole life and I can be really grumpy about this stuff, but I hope they can see when someone is taking advantage of it that shouldn't be and ask them not to. But yes, in practice, you are correct
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