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· 4 years ago
· FIRST
Funny enough that’s a big part of tech or customer support. A large part of the job is listening to people’s frustrations and letting them vent. Quite often peoples “problem” isn’t one that can be “fixed” and is something like they are trying to use the product for other than intended, or the problem isn’t with your product but with another vendors product they are using it with. They may also not understand what your product is for- such as calling because your home security camera doesn’t trigger their alarm, or your hand soap doesn’t clean laundry well. The customer is often their own greatest enemy.
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