Sometimes I seriously don’t

Sure you can, you just have to phrase it right. Something along the lines of "Are you ok? You seem really upset and I'm not sure why." That usually does the trick.

uh, no, that leads to "are you fking kidding me?"

When tar hasn't worked I've changed strategy and said; "I think this is your problem more than its like and I don't need the drama" and then I've left and never talked to them again.