I’m not an Apple fan, I use their products but I also use Microsoft products and I use Tylenol and I use fuel from BP and Exxon etc. and am not a fan of their companies either. I will say this smacks of falsity. It COULD happen, in some odd billion chicken nuggets someone eventually finds a beak or something even if all the others are relatively fine.
But “your phone is missing pieces..” sounds at best to be an oversimplification.
How is your phone “missing pieces?” That implies the phone is damaged or has been previously tampered with. It does sound completely believable to me that Apple would refuse warranty service or even a customer paid repair if the phone had been tampered with or wasn’t up to spec. Now- planned obsolescence totally is real. It isn’t just real it has been shown in numerous law suits.
So as I said, I’m not here to say Apple is some saintly entity- but my beliefs are to only blame and hold against people and companies the things they actually do wrong.
As far as not repairing out of spec or tampered devices of course I find it inconvenient, but also legitimately justifiable and reasonable. It’s fairly common across machines in general. An auto mechanic might refuse to work on your car- this is even more common with modified cars- because that mechanic is liable if they do work on your vehicle and something goes wrong afterwards. They may refuse to work on a car if they see it has been worked on and the work isn’t up to their standards for the same reasons.
I have literally seen people try to blame the mechanic for their radio breaking a few days after getting their oil changed. Asides intentionally sabotaging the radio in some elaborate fashion to fail on a timer- that generally isn’t possible. It’s coincidence- but to someone who knows little or nothing about cars, the radio worked, they go to the mechanic, it doesn’t work after, they see causation. What’s worse though is when there is some theoretical link between the work done and the failure, and you can lose law suits and not only have to refund money but pay for damages you never caused. You can lose $6000 or more taking a job for as little as $50 or less.
If someone comes in wanting a single coolant hose changed and you do the job and the engine overheats and is ruined within the next week, you can’t say that there is no possibility the two events are related. That opens you up to needing to defend a law suit that might actually get heard, and you now need to essentially prove that your work didn’t cause the failure. Which in some cases is difficult or impossible. The same is true even outside machines. A dry cleaner might refuse to clean an item if they are concerned it might be damaged in cleaning or has custom work that could potentially be damaged. Tattoo artists may refuse to work on tattoos started by other artists or to do certain designs or placements. Plumbers and contractors may refuse certain work when someone has already seemed to have had their hands on it, or something isn’t to their spec or code.
If you put yourself in their shoes there isn’t some sinister conspiracy there. If someone had mostly cooked a meal and you looked at it and it seemed horrible or off, and someone asked you to finish it up or “fix it,” would you want to do it knowing that your name would be on the finished product, that if people got food poisoning or didn’t like the results that you’d be the one who got the blame? Probably not.
So what seems most likely without more details is that this person brought their phone in and it failed some test Apple does before working on machines, or it had signs of being tampered with and so they didn’t feel comfortable opening the device and working on it when there may be some other underlying problem or flaw.
Generally aftermarket repair shops, chiefly “15 minute” or “budget” type specialists don’t have the same tools or procedures for repairing devices. When it comes to working with modified devices or devices with non original equipment parts… that’s their business model. They traditionally work with all or primarily third party replacement parts and adhoc practices.
I mean look guys… this is an “adult” thing. The car dealership isn’t likely to install the aftermarket turbo kit you bought. Apple isn’t likely to jail break your phone for you or side load apps. That is literally not their business model. There are entire industries who do that sort of work. That’s like going to a crispy cream or Dublin donut and getting mad they won’t bake you a wedding cake even though they have the dough and frosting. That isn’t what they do. Their business isn’t built to do that. They don’t have a pricing model and they have a work flow that is generally disrupted if they even tried to accommodate them.
You have the report you filed with my service plan that says my phone is missing pieces? Good, go to that work st as tion and email it to me and the better business bureau, here is their email. I want written confirmation of what you say is wrong with my phone that hasn't been opened except by you since I bought it. Be sure to include your name as service tech.
Pretty much. I mean- It’s apply. Complaining to the manager or calling corporate if you are legitimately in the terms of service and not mistaken or pulling a screwy one will usually get you something- and a lot of the time if you’re just cool but insistent they’ll do something for you anyway just to keep you happy. Maybe not if the device is second hand and 10 years old or whatever. But Apple isn’t perfect and neither is every employee or store so yeah- basically as you’ve said. Get it documented and get the details and if they refuse legitimate service you have multiple channels and social media to turn to.
But “your phone is missing pieces..” sounds at best to be an oversimplification.
How is your phone “missing pieces?” That implies the phone is damaged or has been previously tampered with. It does sound completely believable to me that Apple would refuse warranty service or even a customer paid repair if the phone had been tampered with or wasn’t up to spec. Now- planned obsolescence totally is real. It isn’t just real it has been shown in numerous law suits.
As far as not repairing out of spec or tampered devices of course I find it inconvenient, but also legitimately justifiable and reasonable. It’s fairly common across machines in general. An auto mechanic might refuse to work on your car- this is even more common with modified cars- because that mechanic is liable if they do work on your vehicle and something goes wrong afterwards. They may refuse to work on a car if they see it has been worked on and the work isn’t up to their standards for the same reasons.
Generally aftermarket repair shops, chiefly “15 minute” or “budget” type specialists don’t have the same tools or procedures for repairing devices. When it comes to working with modified devices or devices with non original equipment parts… that’s their business model. They traditionally work with all or primarily third party replacement parts and adhoc practices.