Don't get me wrong, the customer isn't always right, but it's your job to remain professional and educate them. If more people did that, maybe your problem would gradually start to disappear.
Not sure why I deserved downthumbs.
Maybe it's because I come from the medical community, where a good chunk of our job is patient education, but I've found that actually giving a shit is noticed by our patients. And yeah, there are still many that for one reason or another you simply cannot help, but that doesn't mean that you should treat EVERYone as a lost cause.
Patient care and retail customer service are two completely different arenas.
In patient care, they are just trying to not die, so the majority of them have a strong predisposition to pay the fuck attention and do what you say.
In retail, the vast majority of customer service escalations are without fail due to:
• Cunts and assholes who get off on causing problems and/or trying to get some poor sod fired.
• "Customers" who think they are smarter than someone who "just works retail" and are trying to pull a fast one.
• Customers who are just plain too fucking stupid to be shopping for that particular product and have convinced themselves that they are going to be taken advantage of.
• People actively attempting to commit fraud.
99 out of a 100 times, management is going to side with the junior you've been harassing and insulting for the past 10 minutes and will call the police on you.
You are a valued customer, but when management needs to intervene, that distinction becomes dubious and begins to slip away. You aren't the only customer and the threat of "I'll my business elswhere," is an empty one because you have begun to cause an embarrassing scene for yourself and the other customers. You start making other customers uncomfortable and start considering leaving, your presence as customer has ended and you are now trespassing. They will "sacrifice" the "loss" of your business for the benefit of the 99 paying customers that aren't harassing and insulting the staff.
"In patient care, they are just trying to not die, so the majority of them have a strong predisposition to pay the fuck attention and do what you say."
You'd be amazed at how often that is NOT the case. Also, we have people from those same 4 bullet points.
*shakes head*
I stand corrected. I should know better, well mostly anyway... my perspective is as a patient, not as a provider.
It just baffles me that people would be customer service brats when receiving health care. I mean, come on people. Your health, wellbeing and possibly life is on the line here.
After a bit of reading, I've sussed out this is a rare 1% case where the employee is an outright asshole and needs to be fired, manager or not.
That doesn't excuse the customer from being a dumbass.
Wild Tilapia tastes like garbage and is a trash fish, but Tilapia is from everywhere, including the US.
Maybe it's because I come from the medical community, where a good chunk of our job is patient education, but I've found that actually giving a shit is noticed by our patients. And yeah, there are still many that for one reason or another you simply cannot help, but that doesn't mean that you should treat EVERYone as a lost cause.
In patient care, they are just trying to not die, so the majority of them have a strong predisposition to pay the fuck attention and do what you say.
In retail, the vast majority of customer service escalations are without fail due to:
• Cunts and assholes who get off on causing problems and/or trying to get some poor sod fired.
• "Customers" who think they are smarter than someone who "just works retail" and are trying to pull a fast one.
• Customers who are just plain too fucking stupid to be shopping for that particular product and have convinced themselves that they are going to be taken advantage of.
• People actively attempting to commit fraud.
You are a valued customer, but when management needs to intervene, that distinction becomes dubious and begins to slip away. You aren't the only customer and the threat of "I'll my business elswhere," is an empty one because you have begun to cause an embarrassing scene for yourself and the other customers. You start making other customers uncomfortable and start considering leaving, your presence as customer has ended and you are now trespassing. They will "sacrifice" the "loss" of your business for the benefit of the 99 paying customers that aren't harassing and insulting the staff.
You'd be amazed at how often that is NOT the case. Also, we have people from those same 4 bullet points.
I stand corrected. I should know better, well mostly anyway... my perspective is as a patient, not as a provider.
It just baffles me that people would be customer service brats when receiving health care. I mean, come on people. Your health, wellbeing and possibly life is on the line here.
That doesn't excuse the customer from being a dumbass.
Wild Tilapia tastes like garbage and is a trash fish, but Tilapia is from everywhere, including the US.