Just be professional and listen to their complaints then apologize.
If I learned anything after working in the service industry, it would be how to apologize and that fact that you don't apologize when you're wrong, you're apologizing to calm the person.
"Youre wrong, you're right, doesn't matter, if the customer is upset or having any unpleasant feeling, you apologize" -me, an excellent worker.
After that, you're wrong? Change. You're right? tell all of your co-workers that costumer is a dumbass so they know to stay away from her/him.
Oh of course
Other customers only complain when it isn't warranted....
This is such a daft thing to say when you think about it
Almost everyone thinks along these lines
It's like asking someone if they have a good sense of humour, or good taste in music
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· 5 years ago
Do you work in customer service? If the answer is yes, I wouldn't be surprised. I also wouldn't be surprised if you spend the rest of your life there. If it IS warranted, then complaining is the correct thing to do. That's how you improve the experience for everyone, and don't let one bad apple ruin the reputation of an entire company. Maybe you're too small-minded to see the big picture.
.
On the flip side, you'll have morons like the OP above who thinks the customer is the loser, I mean I'm not defending painful, difficult customers.
So why are you defending people who are shit at their jobs, and perpetuate those standards?
Is it because you're shit at your job?
Is it because you like receiving poor service?
.
Perhaps you're just stupid. Is that it, or is there a more intelligent argument behind your comment? I'd love to hear it. Don't worry if you don't feel like responding. There is a reason "we" are the customers, and the people behind the counter stay there.
I have spent the last 20+ years in various restaurant/retail/customer service positions and most of that time has been in management. I am very sensitive to service and especially bad service, and trust me, I can definitely tell the difference between someone with poor training, someone just having an off day, and someone with a shit attitude that needs to not be around other people. Believe it or not I'm even intelligent enough to be able to differentiate between a server doing their best and the kitchen screwing up, and what may be the server's fault. I've had horrible meals and great service, for which I spoke to the managers about the kitchen and praised my servers (and yes I tipped well), and I've had great food and horrible service, for which I spoke to the managers about the server and praised the kitchen. Once I even left an absolutely terrible waitress no tip and gave the entire kitchen staff $50 each.
Yes there are terrible customers, but that's your job if you work in retail/customer service. If you accept such a job you have no right at all to bitch, and even less right to be a bitch. As a manager, if I ever had an employee with even the slightest hint of the poor attitude shown in OP's post I would (and have) fire them on the spot. I have to assume OP has the same shit attitude as well, since he/she posted it. We all should remember "The Golden Rule". Treat others like you would want to be treated. Or, like you would want your mother, siblings, or children treated. Especially if it's your damn job.
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deleted
· 5 years ago
I'm a little high, so I'm just going to try and clarify. I was agreeing with you and defending your side of the argument. I hate mediocre service. I never delivered it when I was in service. I don't expect it now, and I definitely don't have to put up with, or be happy about it.
"I don't complain about service unless it's warranted." Do you think that anyone ever thinks "I think my complain is unwarranted, but I'm going to do it anyways." It's all a matter of opinion on the part of the one lodging the complaint and if there's an issue they themselves think is warranted, they'll make the complaint. My point is that too many people's bar is too low for this.
@shikharizard yes I got that. If I wasn't clear I was only referring to the guest OP, not any commenter.
@joshary yes some people's "bar is too low" for complaining. As I said there are definitely plenty of assholes out there that bitch about stupid stuff and/or just like to start trouble, but the underlying attitude in this post gets under my skin. If your job is "customer service" of any sort, do you really think that it's okay to be an asshole just because a customer is one? Trust me, even with the best attitude it is difficult not to become cynical after dealing with the general public for even a small amount of time, but THAT'S WHAT THE JOB IS. We have to accept the bad with the good in all aspects of life. I'll offer that I may be a bit over sensitive on this topic but I'm fighting some relatively minor employee attitude issues at my store recently and it hits too close to home.
If I learned anything after working in the service industry, it would be how to apologize and that fact that you don't apologize when you're wrong, you're apologizing to calm the person.
"Youre wrong, you're right, doesn't matter, if the customer is upset or having any unpleasant feeling, you apologize" -me, an excellent worker.
After that, you're wrong? Change. You're right? tell all of your co-workers that costumer is a dumbass so they know to stay away from her/him.
Other customers only complain when it isn't warranted....
This is such a daft thing to say when you think about it
Almost everyone thinks along these lines
It's like asking someone if they have a good sense of humour, or good taste in music
.
On the flip side, you'll have morons like the OP above who thinks the customer is the loser, I mean I'm not defending painful, difficult customers.
So why are you defending people who are shit at their jobs, and perpetuate those standards?
Is it because you're shit at your job?
Is it because you like receiving poor service?
.
Perhaps you're just stupid. Is that it, or is there a more intelligent argument behind your comment? I'd love to hear it. Don't worry if you don't feel like responding. There is a reason "we" are the customers, and the people behind the counter stay there.
@joshary yes some people's "bar is too low" for complaining. As I said there are definitely plenty of assholes out there that bitch about stupid stuff and/or just like to start trouble, but the underlying attitude in this post gets under my skin. If your job is "customer service" of any sort, do you really think that it's okay to be an asshole just because a customer is one? Trust me, even with the best attitude it is difficult not to become cynical after dealing with the general public for even a small amount of time, but THAT'S WHAT THE JOB IS. We have to accept the bad with the good in all aspects of life. I'll offer that I may be a bit over sensitive on this topic but I'm fighting some relatively minor employee attitude issues at my store recently and it hits too close to home.