Perhaps they understand it better than you- though they also understand economics of manufacturing. Metal pot handles often don’t get hot. It depends on design. The alloys used for pot and handle effect this as well as construction methods. A welded handle with minimal contact areas will generally not get hot in regular stove top cooking conditions. Handles designed with air at the core tend to stay cool as well since the air insulates and can circulate. The way that pot looks I’d guess at first glance the handle would get hot. Solid metal, thin, and lots of surface area to the pot. The silicone or plastic part is also a clue- none of my cookware in the $200+ range has anything but a metal handle and none get hot- I’ve had cheaper cookware with all metal that didn’t get hot too- but most cheaper cookware I’ve had experience with has plastic handles- or a metal shank (usually horizontally) with plastic grips.
If you see some sort of plastic or silicone grip or cover it’s reasonable to assume the handle will get hot, and if that bothers you to buy another piece instead. Ive never seen a cast iron single piece cookware which the handle didn’t get hot, and obviously placing any metal cookware in an oven or over a large fire will likely cause any metal being heated to get hot.
It does look like where the handle meets the pot there are only 3 contact points with 2 at opposite ends of a curve as to reduce contact area... then the hole at the end of the handle so you can hang it... one that is... ridiculous when you consider the idea of two of the contact points.
It does look like that third contact point would melt if you left the pot on the stove too long though, so.. overall, while maybe a decent design, probably very cheap: would not trust, with or without the grips.
It does look like that third contact point would melt if you left the pot on the stove too long though, so.. overall, while maybe a decent design, probably very cheap: would not trust, with or without the grips.