German customer service & state of IT in a nutshell

Now that's embarrassing

Really though you'd think they'd have a website or something for non-verbal help

Lufthansa once denied me and my family to board a plane which was still at the gate and flight crew hadn't boarded yet simply because we were 3 minutes late crossing the entire airport to get from our connecting flight. Spent 11 hours in airport waiting for next flight (delayed due to weather) , causing us to miss third connecting flight from Newark to Houston. I summoned a curse upon the airline and the gate attendant. 1 year later Super-storm Sandy flooded the Lufthansa gate and 11 planes in Newark. Wish I knew this power earlier.

Although I never had the displeasure of flying with Lufthansa, I think this is plausible. Being a German myself, I can confirm that this is a correct and fair representation of our idea of customer service. Customers are not kings where I live. They are petitioners and are to be treated as such. Just one more reason for the rest of the world to love us.

So we don't have 0ne ( 1 ) friend to help? a sister / brother?