The tunnel

Have you ever worked in retail? Imagine that but know all the customers are cranky and tired from just getting off a flight.

I think that person might be the old man from the story, because while I can't say that I would completely agree with how the situation was handled, that customer deserved to be dropped kicked off a building. His behavior was unacceptable, and nobody should ever allow a person to continue such behavior regardless of "customer service."

Not the customer, but you can just see through Patrick's attitude he doesn't give a shit about his job....

Gee I wonder why.