There are two sides to every story. But that’s not the be all and end all. This person says they had terrible food. BUT- the restaurant says it’s that’s just retaliation by the complainer! BUT- how do we know the complainer isn’t telling the truth and the restaraunt didn’t have terrible food, and not is trying to discredit their review in retaliation? Context would help us figure it put. But often we get these things without context, or can’t be bothered to verify facts.
This is the problem with reviews, is often the owner can lie right back. In order to get a more accurate picture, you'd need to look at more reviews to see if bad food is a general trend
They just want to have an excuse to put tray out there