Some people are just insane

surely there must have been someone there to help correct the driver

Fake

The black guide dogs sit in the back of the bus

This story sadly isn't fake. She wasn't told by the bus driver though, it was another passenger. The old lady thought she was only acting as if he was a guide dog, because she had only ever seen yellow labs with blind people. What made her even more suspicious was the fact that this blind woman has a specific illness with periods of blindness, sometimes she's able to see. So she doesn't "look blind" either and has always had problems with other people believing her that she needed her dog.